We reserve the right to change any of the contents of any part of this site, at any time and without notice. We will not be held responsible for any misuse of links from the website by other parties or any content of websites to which we have linked on reellyfresh.com.
The price of goods shall be in accordance with those reflected on reellyfresh.com when you order. Our prices will vary according to weather in the Indian Ocean, seasonality and supply. You are advised to check the prices of our fish on this website before placing an order.
Your order shall only include quantity and description of request as set out in order form. However, owing to unforeseen circumstances in the supply or payment, we reserve the right to reject any order. No order submitted by you shall be deemed to be accepted by us until it is confirmed via email or in writing by us.
Any error or omission in any information or document issued by Reelly Fresh shall be subject to correction, provided that is does not affect the contract herewith.
Reelly Fresh or yourselves are entitled to withdraw from any contract in the case of obvious errors and/ or inaccuracies regarding how the goods appear on reellyfresh.com.
Should you wish to cancel an order, we will try to assist before the deadline.
We aim to supply fish and products of the highest standard; if you are not happy with the quality of our fish and products, we will refund your money by the same method as payment was received. We reserve the right to collect any product that is deemed unsatisfactory prior to issuing a refund.
Payment shall be deducted only once we confirmation of the order. Should we not be able to collect payment for reasons outside of our control, we will not dispatch your order. Should this happen we will make every effort to contact you and advise you, however we accept no liability for any loss incurred due to the delay in dispatching your order.
Where goods have been returned by you and a fair settlement has been agreed, we will credit the same payment card with an appropriate amount.
Delivery of your order shall be made to the delivery address provided. Deliveryman will call you to arrange for an appropriate time for the delivery. Failing to deliver at the agreed time, collection can only be made at our office. Reelly Fresh will not accept any liability for any losses suffered as a result.
We will only accept any return of goods if the quality of the fish be below merchantable quality, to be mutually agreed. We will refund the cost of the item as long as the item is returned to us in the same condition as when we sent it to you.
Except in respect of death or personal injury caused by our negligence, we are not liable for any loss or damage caused by us in circumstances where: we have not breached our legal duty of care owed to you, it is not reasonably foreseeable that any loss or damage incurred is a result of this breach, or you have breached any part of your contract that has increased loss or damage.