Frequently asked questions

Our Tuna are harvested from the Laccadive Sea and the Indian Ocean using the pole and line method. 

Bulk of our Chilean Sea Bass are from Australia. They are caught within the Australian territory of Heard Island in the Southern Ocean. 

Our Tuna are caught and processed on the same day by EU approved factories. They are airflown to Singapore where they are blast frozen and treated at ultra low temperature of -60 deg Celsius. This is a food safety guideline according to the US Food & Agriculture Organisation standards. Hence, our Tuna are safe for sashimi when prepared in the correct manner and taste just like fresh from the sea.

You may pay using the following:

(1) Direct bank transfer.
Bank: United Overseas Bank
Account number: 360-315-372-1
Bank code: 7375
SWIFT Code: UOVBSGSG

(2) PayNow, DBS PayLah /OCBC Pay Anyone / UOB Mighty
Account number: 201911738W

(3) Credit or Debit Card.  You may pay with Master, Visa or American Express.

Delivery is free for purchases above $80. Otherwise, a $15 charge will apply. If you self collect, there is no charges.

You may self-collect at our stall at Block 6, Tanjong Pagar Plaza, #01-22/23. We are open weekdays (except Monday) and Saturady from 10am – 2pm. Sunday from 2pm – 6pm. Please message us before you come down so we can pack the tuna for your collection.

On Wed & Fri delivery is from 4pm – 6pm or 6pm – 8pm.

On Sat, delivery is from 8am – 12pm or 12pm – 4pm

Please indicate in the option box during check out. For delivery outside these hours, please contact us.

Our products are flown directly from various airports in the Indian Ocean, please allow us at least 3 working days from confirmation of order to delivery. We deliver within Singapore every Wednesday, Friday and Saturday. We will attempt to fulfill urgent orders where stocks are available.

Please give us at least 3 days notice before arrival of your fish for cancellation. Please contact our operations team at reellyfresh@vppl.sg as soon as possible. 

You will receive an e-mail on the payment instructions. Once we have received your payment, our specialist will process your order and you will receive the e-invoice to show the order is completed and awaiting delivery. You will also be kept informed should there be any updates on the status of your fish.

We use Direct Bank Transfer and PayNow to handle the direct payment transactions, and as such, we do not store your financial information on our site. Similarly, we use Stripe to handle all credit and debit card transactions and do not process on our end.

You will receive an order receipt through your e-mail once the payment has been made. 

As the fishes are perishable, we strongly advise our customers to check your products upon delivery. Should there be issues with the items or quality, please contact us at reellyfresh@vppl.sg

Currently, we only deliver within Singapore. But if you have special requirements, please contact us and we will try to meet your needs.

Please contact us and we will work out an arrangement to meet your needs.

If you have any queries, please feel free to contact us. Contact Us